Who this policy covers
This policy applies to visitors to pinoxx.com and people who contact Pinoxx through the website or by email. A separate client agreement may apply when Pinoxx or PinoxxConnect processes information for a hospitality business.
Information we collect
When you send an enquiry, we may receive your name, email address, phone number, property or company name, area of interest and the information included in your message. Our hosting systems may also process basic technical information needed to deliver and protect the website, such as an IP address, browser information and request logs. If you accept analytics, Google Analytics processes usage information such as pages visited, device information and approximate location.
How we use information
- Respond to enquiries and understand whether Pinoxx can help.
- Prepare a demo, discovery conversation or project proposal you request.
- Protect the form and website from spam, fraud and technical abuse.
- Understand aggregate website usage when you choose to enable analytics.
- Meet legal obligations and resolve disputes.
We do not sell personal information or use contact-form details for unrelated advertising.
Service providers
We use providers that help operate the website and deliver enquiries. Contact-form messages are sent through MSG91's email service and are then received in Pinoxx's business email. If you accept analytics, Google Analytics processes website usage information. Hosting, security, analytics and email providers may process limited information on our behalf under their own contractual and security obligations.
Retention and security
We retain enquiries only for as long as reasonably needed to respond, maintain business records and meet legal obligations. We use reasonable technical and organisational safeguards, but no internet transmission or storage system can be guaranteed completely secure.
Your choices
Depending on where you live, you may have rights to request access, correction or deletion of your personal information, or to object to certain uses. Email admin@pinoxx.com with enough detail for us to understand and verify your request.
International processing and children
Providers may process information in countries other than your own. We do not knowingly collect personal information from children through this business website.
Changes and contact
We may update this policy as the website and company develop. The date above shows the latest revision. Questions can be sent to admin@pinoxx.com.